Last updated: 8 September 2026
These Terms govern access to and use of AIWORA, an AI-powered consulting, software-development, automation and digital-workforce service provided by EMIDEFENDER TECHNOLOGIES PRIVATE LIMITED (“EMIDEFENDER”, “we”, “us”). A customer accepts these Terms by signing an Order Form or SOW, purchasing a subscription, creating an account, or using the Services.
If a signed Master Services Agreement, SOW or Order Form conflicts with these Terms, the signed document controls for that engagement.
These Terms govern access to and use of AIWORA, an AI-powered consulting, software-development, automation and digital-workforce service provided by EMIDEFENDER TECHNOLOGIES PRIVATE LIMITED. A customer accepts these Terms by signing an Order Form or SOW, purchasing a subscription, creating an account, or using the Services. If a signed Master Services Agreement, SOW or Order Form conflicts with these Terms, the signed document controls for that engagement.
AIWORA may provide AI-assisted software development, maintenance, testing, documentation, architecture, DevOps, research, analysis, sales/marketing assistance, operational automation, customer-support assistance and other agreed digital-workforce capabilities. Exact scope, capacity, deliverables, usage limits and service levels are defined in the applicable plan or SOW.
Customer acknowledges that artificial intelligence can generate inaccurate, incomplete or unexpected output. Customer must apply appropriate human review before production deployment or material business, security, legal, financial, regulatory or safety decisions. Unless expressly purchased, every AI action is not manually reviewed by EMIDEFENDER personnel.
Customer is responsible for authorized users, account security and activity performed using its credentials. Customer must promptly report suspected compromise and must not share access outside the licensed organization except as expressly permitted.
Fees, billing cadence, included capacity and overage rules are stated in the Order Form/SOW. Fees are exclusive of applicable taxes unless expressly stated. Customer-specific pricing is confidential and may vary by scope, complexity, integrations, AI consumption, infrastructure, support and delivery commitments.
Customer will provide timely requirements, approvals, test data, authorized access, credentials and dependencies; maintain backups and appropriate release controls; validate deliverables; and ensure it has lawful authority to provide data and instructions to AIWORA.
Unless expressly included, Customer obtains and pays for required third-party accounts, cloud resources, AI-model usage, CRM/email/productivity subscriptions, APIs and licenses. Third-party services are governed by their own terms and may change, suspend or discontinue independently of EMIDEFENDER.
Customer retains ownership of Customer Data. EMIDEFENDER may process Customer Data only as reasonably necessary to provide, secure, support and improve the contracted Services, subject to the applicable agreement, Privacy Policy and DPA. Confidential information must be protected using reasonable safeguards and disclosed only as authorized or legally required.
AIWORA, its platform, reusable software, AI-agent framework, orchestration, internal prompts/system instructions, workflows, automation methods, generic libraries, templates, architecture, know-how and improvements remain EMIDEFENDER or licensor property. Customer-specific deliverables are governed by the IP & Source Code Ownership Schedule and applicable SOW.
Customer must comply with the AIWORA Acceptable Use Policy and applicable law. EMIDEFENDER may suspend use presenting a material security, legal, fraud, abuse or platform-integrity risk.
EMIDEFENDER uses commercially reasonable efforts to provide the Services. No uptime commitment applies unless an SLA is purchased. Features, models and integrations may evolve; EMIDEFENDER will use reasonable efforts to avoid materially reducing committed paid functionality during an active fixed term.
Except for express commitments in a signed agreement, Services are provided on an “as available” basis to the maximum extent permitted by law. EMIDEFENDER does not guarantee error-free AI output, uninterrupted service, detection of every defect or vulnerability, or any particular business result.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive or consequential damages or loss of profit, revenue, goodwill or anticipated savings. Unless a signed agreement states otherwise, EMIDEFENDER’s aggregate liability for an affected Service will not exceed fees paid for that Service during the three months immediately preceding the event giving rise to the claim. This limitation does not apply where liability cannot legally be excluded or limited.
EMIDEFENDER may suspend for overdue payment, material breach, unlawful activity or material security risk. Termination rights and notice periods are defined in the applicable agreement. Accrued payment obligations and clauses intended by nature to survive termination remain effective.
Unless an applicable signed agreement states otherwise, these Terms are governed by Indian law and courts in Bengaluru, Karnataka have jurisdiction, subject to any agreed arbitration provision.
EMIDEFENDER TECHNOLOGIES PRIVATE LIMITED — AIWORA
No. 44, Balaji Layout, Siddapura, Whitefield, Bengaluru, Karnataka, India
Website: emidefender.com
Legal/Support Email: contact@emidefender.com